Bryson Computers

Service Contracts

 

Service Contracts Save You Time & Money

A service contract maintains your IT investment with periodic maintenance, covers repairs and configuration of your computers and network, provides telephone and on site support to end users, and insures license compliance all at an affordable fixed price.

Many organizations go without technical support, relying instead upon an employee whose love of Warcraft may make him or her the local office “computer guru.”  Other organizations may depend upon a staffer’s friend or relative (who’s “interested in
computers”) to provide technology advice or assistance when critical systems fail or slow unacceptably. Many use a local technical support person that charges by the hour to repair systems when things go wrong. This option gives you consistency but can be
expensive and leaves your users to do periodic maintenance themselves. And still others locate a student or individual who
provides computer support “on the side.”

 

These support methods are not cost efficient. Nor are they an effective information technology investment for maintaining your network.

 

Small businesses need knowledgeable, trusted technology partners who are proficient with current technologies and willing to help learn their industry’s operations requirements.

 

THE SERVICE BLOCK

Purchasing a  block of maintenance for each computer guarantees all periodic maintenance and support issues are serviced in a timely manner this greatly reduces the likelihood of an unexpected failure.

 

The “Service Block” acts like an insurance policy as well as a maintenance agreement, helping you to operate a smooth running
business. Every time a computer fails you are losing money both in productivity and wages. The agreement ensures you do not
pay any more than necessary.

 

What's Included

1. We document your entire network; insuring failure points are reduced to a minimum and helping support staff promptly repair your network in the event of failure.

2. We organize your software and licenses so they are accessible when needed.

3. You will be given access to our online ticketing system with all the details of maintenance preformed.

4. You decide on the staff members that are allowed to request support, we insure that all repairs are cleared through these contacts prior to dispatching a technician.

5. We perform periodic maintenance at four month intervals.

· Insure service packs and updates are all properly
installed.

· Remove temporary and unnecessary files that are
cluttering your hard disk.

· Optimize hard disk and rearrange data if needed.

· Remove unnecessary programs and start-ups that
are slowing your system

· Remove annoying pop-ups and advertisements.

· Detect and repair registry and operating system
problems.

· Make sure data backups are carried out correctly.

 

· We install monitoring and support software on every
computer, this allows us to:

· Detect when unauthorized programs are installed

· Monitor your servers and workstations for errors such as disk failure, disk usage, application errors, spyware or virus attacks and repair systems as needed.

· Monitor memory and CPU usage to insure they stay within acceptable limits.

· Our system allows us to remotely support any computer at any time as long as it has an internet connection.

· Verify your daily backups are completed correctly.

· Provide up to 10 hours of on-site support per computer per year.

At a minimum we

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